Gilang Andi Pradana

PHD Student - City, University of London

Imparting Otsukaresama: Designing Technology to Support Interpersonal Emotion Regulation

Humans have a basic need to share feelings in response to emotional events and to receive feedback (empathy, validation, or support) from others: a process of interpersonal emotion regulation. In contrast, research suggests that our cultural behaviour in using technology is undermining empathy, and making us more socially isolated. However, the solution is not to avoid technology. In Japanese culture, Otsukaresama is a unique expression to show thoughts on empathy and appreciating someone’s effort. It is a powerful phrase that communicates appreciation and cultivates the empathy. Can we impart the concept of Otsukaresama through technology, as an attempt of supporting interpersonal emotion regulation?

About the speaker:

Gilang is currently pursuing his Doctoral Degree at City, University of London. He holds a Master’s Degree in Media Design from Keio University in Tokyo, and Bachelor’s Degree in Computer Science from Ritsumeikan University in Kyoto. With a strong background in User Interface and Experience Design, he also spent immersive residency in three leading centres of design and innovation: Keio Media Design in Tokyo, Pratt Institute in New York, and Royal College of Art + Imperial College in London, as part of Global Innovation Design program. He has worked as Front-End Developer and UI/UX Designer at several startups in Tokyo. His current research focuses on supporting interpersonal emotion regulation with technology.

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