User Researcher - Government Digital Service
Often one of the most valuable things about user research is involving other members of the team so they can spend time with users. However it’s not always possible to get them physically together. In this session I’ll talk about how I live streamed usability sessions, using a very basic kit, and how to make this as painless as possible.
Katie is a user researcher at GDS working on GOV.UK Notify, a product that is making it easier for government to keep users informed via text, email and letters. During her time as part of this team she has designed and carried out a varied range of research activities. Her prior experience in ad agencies has taken her from London to New York, and back again.