UX research in healthcare: insights on the road to a better life

The Listening Lab was founded by Diabetes UK to involve people in the development of products and services. Today, the UX lab and research team are used by startups, companies and designers developing health tech innovations inside and outside the diabetes space. In this presentation we will share how insightful research in healthcare looks not just at biology and physical processes, but also at psychological factors and effects, and how those two play out in a social context. We will illustrate this with case studies from recent research projects, and learnings for your own research.

About the speaker:

Martijn is a product designer with over 20 years of experience in research, design and development of services and digital products. He leads the Listening Lab, the user research team and UX lab started by Diabetes UK, where he advises product owners, MedTech companies and external researchers on research methods and lab hire, as well as delivers research projects. Before joining the lab, he was Head of Strategy at digital transformation consultancies TPXimpact and Deeson. Here he initiated and led research, discovery and co-creation activities for organisations like British Library, Royal Museums Greenwich, University of Surrey, the PSHE Association and others. He also worked as senior digital strategist at the much-awarded Dutch agency Fabrique, for clients such as Doctors without Borders, Dutch Parliament, Aegon and Tate.