User Research: the key to supporting disabled customers

With global legal and political changes affecting disabled customers, how can you make sure disabled customers can still engage with you? Ashley Peacock, Senior Usability and Accessibility Consultant at AbilityNet, shares stories from her experiences testing products and services with disabled users, how your organisation can respond to the new European Accessibility Act, and how you can become an accredited user tester.

About the speaker:

Ashley works primarily on AbilityNet’s inclusive user-research practices. Her expertise lies at the intersection of cognitive science, AI and technology. Ashley previously led a company for four years, specialising in tailored assistive solutions for governments, businesses, and charities. This included creating 3D autism simulations, collaborating with the NHS on a mental health triaging tool during the COVID pandemic and engineering custom software to help people with neurodegenerative conditions to read again, working in partnership with UCL. As a neurodivergent professional she continues to make an impact in this field through public speaking, writing and research.