Smarter Systems, Softer Skills: Rethinking UX in the Age of AI

What happens to design when input is artificial, but decisions require human intelligence? As AI tools become more embedded in our workflows, and shape the tools, teams and design thinking; the role of UX designers is quietly evolving from creators to curators and strategists. How deeply are AI tools shaping our design decisions? Where do they fall short? And what uniquely human skills do we need to sharpen in this new landscape? Join Rebeca to explore the shifting terrain of user-centred design in the AI era. She’ll look into the evolving responsibilities of UX professionals and where the designers soft skills meet smart systems.

About the speaker:

Rebeca is a UX Design Manager at Global Relay and a guest lecturer at City, London. With a background in product design and media production, Rebeca brings a multidisciplinary lens to UX. She has led design initiatives across diverse sectors and enterprises—including at the BBC, Aviva, and PCCW Global —in-house and as a UX consultant. Today, she focuses on designing self-service digital experiences that leverage automation to optimise intuitive journeys.